Refund & Returns Policy
Return Window
At DriveRight Supplies KE, we want you to be completely satisfied with your purchase. We offer a 30-day window for returns from the date of your purchase. This ensures you have adequate time to inspect and evaluate your product.
Return Conditions
To ensure the quality of our products for all customers, we have established the following conditions for returns:
- Products must be in their original, unused condition
- All original packaging must be intact and included
- A valid proof of purchase or receipt must accompany the return
- Items marked as "Sale" or "Clearance" are final sale and cannot be returned
Refund Process
Our refund process is designed to be straightforward and transparent:
- Submit your return with the required documentation
- Our team will inspect the returned item
- You'll receive a notification about the status of your refund
- If approved, the refund will be processed within 7 business days
- The amount will be credited back to your original payment method
Product Exchanges
We handle exchanges specifically for defective or damaged products. If you've received a faulty item, please reach out to our customer service team immediately. We'll guide you through our exchange process to ensure you receive a properly functioning product.
Shipping Guidelines
When returning a product, please note the following shipping guidelines:
- Returns should be sent directly to our physical location in Nairobi
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service for valuable items
- Shipping fees are non-refundable
- Return shipping costs will be deducted from your refund amount
Important Notes
- Always keep your receipt and packaging until you're completely satisfied with your purchase
- Contact us before initiating a return to ensure smooth processing
- Refunds may take up to 7 business days to appear in your account
- Special orders and customized products cannot be returned
Contact Information
For any questions about returns or refunds, our customer service team is here to help:
- 📧 Email: info@driveright.co.ke
- 📞 Phone: +254 710 377 330
- ⌚ Business Hours: Monday to Saturday, 8:00 AM - 5:00 PM