Terms of Service
Last Updated: April 16, 2025
1. Introduction
Welcome to DriveRight Supplies KE. These Terms of Service govern your use of the DriveRight Supplies KE website (https://driveright.co.ke) and mobile application (collectively, the "Service") operated by DriveRight Supplies KE.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
2. Purchases
If you wish to purchase any product made available through the Service, you may be asked to supply certain information relevant to your Purchase including, but not limited to, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.
The Service may employ third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
3. Products
All automotive parts, accessories, and other products sold through our Service are described as accurately as possible. However, we do not warrant that product descriptions or other content on the Service are accurate, complete, reliable, current, or error-free.
The images of the products on our website are for illustrative purposes only. Due to factors such as your computer display settings or lighting, the actual products may vary slightly from those images.
We have made every effort to display as accurately as possible the colors of our products that appear on the Service. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
All products are subject to availability. We reserve the right to discontinue any products at any time.
4. Pricing and Payment
All prices are in Kenyan Shillings (KES) and include applicable taxes. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Payment can be made via M-PESA, credit card, or other methods as specified on our website. For credit card payments, we use secure payment gateways to ensure your information is protected.
5. Shipping and Delivery
We ship to locations throughout Kenya. Delivery times may vary depending on your location and the availability of products. We make every effort to deliver within the estimated timeframes, but delays may occasionally occur due to unforeseen circumstances.
Shipping costs are calculated based on your location and the size/weight of the ordered items. These costs will be clearly displayed before you complete your purchase.
Risk of loss and title for items purchased from our website pass to you upon delivery of the items to the carrier.
6. Returns and Refunds
Our return and refund policy is detailed on our Return Policy page. Generally, you have 7 days from the date of delivery to return a product if it's defective, damaged, or not as described.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Certain types of products cannot be returned, such as custom-made items or products with broken seals.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
7. Product Warranties
The warranties for our products vary depending on the manufacturer. We pass on all manufacturer warranties to our customers. Please contact us for specific warranty information for the products you purchase.
In addition to manufacturer warranties, we provide a guarantee that all products sold through our Service will be free from defects in materials and workmanship for a period specified in the product listing.
This warranty does not cover damage resulting from misuse, neglect, improper installation, or normal wear and tear.
8. User Accounts
When you create an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
9. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of DriveRight Supplies KE and its licensors. The Service is protected by copyright, trademark, and other laws of Kenya and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of DriveRight Supplies KE.
10. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall DriveRight Supplies KE, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service;
- Any conduct or content of any third party on the Service;
- Any content obtained from the Service; and
- Unauthorized access, use, or alteration of your transmissions or content.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
12. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
13. Contact Us
If you have any questions about these Terms, please contact us:
- By email: info@driveright.co.ke
- By phone: +254 710 377 330
- By mail: Ryma Plaza, Ongata Rongai, Kenya